A new chapter begins! Life has a way of continuing the story even when one chapter comes to an end. Today, I begin a new one at Bupa Group, joining as Head of Engineering at Bupa Capability Centre (BCC), India. And what a warm welcome from the BCC team! Whenever we start something new, we bring assumptions, experiences, and a collection of things we know—and many things we don’t. A new beginning is also an opportunity to pause, learn, unlearn, and look at familiar problems with fresh eyes.